Return Policy
SORELIA Return Policy
We offer a 30-day return window, giving you 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be in the same condition as received
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Unworn, unused, with tags attached
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In its original packaging
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With your proof of purchase or order number
How to start a return:
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Contact our support team at info@soreliawear.store with your order number.
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We will provide you with return instructions.
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Once your return is received and inspected, we'll notify you about your refund.
Important notes:
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Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or incorrect.
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Return shipping is the responsibility of the customer, unless the return is due to our error (wrong or damaged item).
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Once approved, refunds will be processed to your original payment method within 10 business days.
Exceptions:
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For hygiene and custom reasons, certain items (such as final sale items, underwear, or personalized goods) cannot be returned.
Questions? Contact us anytime at info@soreliawear.store